Shipping Policy

1. Overview

At Tejas Civils, we provide 100% digital educational content that is instantly accessible online. All our courses, study materials, and resources are delivered digitally through our platform. This Delivery Policy outlines how you will access your purchased content and related terms.

No Physical Products - We do not ship any physical materials. All content is digital and accessible online.

2. Digital Content and Instant Access

2.1 Available Digital Products

All our products are digital and available for immediate access upon successful payment:

• Online video courses and lectures
• AI-powered tools (EvalX, CoachX, iMCQ)
• Test series and mock exams
• E-books and digital study materials (PDFs)
• Live class recordings and webinars
• Interactive quizzes and assessments
• Current affairs compilations
• Previous year question papers
• Notes and study guides

2.2 How to Access Your Content

After successful payment, access your content through:

• Web Platform: Login to your account at www.tejascivils.com
• Student Dashboard: All purchased courses and materials appear in "My Courses"
• Email Confirmation: Order confirmation and access links sent to your registered email
• Mobile App: Access content on-the-go through our mobile application
• Download Portal: Download PDFs and study materials from your dashboard

2.3 Access Timeline

Instant Access: Digital products are typically accessible within 5-10 minutes of successful payment.

If you do not receive access within 1 hour, please contact our support team at support@tejascivils.com

3. Order Confirmation

3.1 Email Confirmation

After successful purchase, you will receive:

• Order confirmation email with order ID
• Receipt and invoice for your purchase
• Access instructions for your course/content
• Links to student dashboard

3.2 Account Activation

Your purchased courses and materials will automatically appear in your account dashboard. Simply login to start learning immediately.

4. Access Issues and Technical Support

4.1 Cannot Access Content

If you cannot access your purchased content:

1. Verify your payment was successful (check email confirmation)
2. Clear browser cache and cookies, then try again
3. Try logging out and logging back in
4. Check if you're using the correct registered email
5. Contact support if issue persists beyond 1 hour

4.2 Technical Issues

For technical issues with content access:

• Video not playing: Check internet connection, try different browser
• PDF not downloading: Disable pop-up blocker, try different device
• AI tools not working: Refresh page, check browser compatibility
• Quiz not loading: Clear cache, update browser to latest version

4.3 Device Compatibility

Our platform is compatible with:

• Desktop/Laptop: Windows, Mac, Linux (Chrome, Firefox, Safari, Edge)
• Mobile: Android 6.0+, iOS 12+ (via mobile app or browser)
• Tablet: iPad, Android tablets
• Internet: Minimum 2 Mbps connection recommended

5. Content Availability and Duration

5.1 Access Period

Your access to purchased content depends on the product type:

• Lifetime Access Courses: Unlimited access as long as your account is active
• Annual Subscriptions: Access for 12 months from purchase date
• Monthly Subscriptions: Access until subscription is active
• Test Series: Access until exam date or specified validity period

5.2 Content Updates

Course content may be updated or improved over time. All updates are automatically available to enrolled students at no additional cost during their access period.

5.3 Account Suspension

Access to content may be suspended or revoked if terms of service are violated, including sharing account credentials or unauthorized distribution of course materials.

6. Download and Offline Access

6.1 Downloadable Content

The following materials can be downloaded for offline use:

• PDF study materials and e-books
• Notes and handouts
• Practice question papers
• Current affairs compilations

6.2 Non-Downloadable Content

The following require internet connection:

• Video lectures (streaming only)
• Live classes and webinars
• AI-powered tools (EvalX, CoachX, iMCQ)
• Interactive quizzes and tests
• Community forums and discussions

6.3 Download Limits

Downloaded PDFs are for personal use only. Redistribution, sharing, or commercial use of downloaded materials is strictly prohibited and may result in account termination.

7. Multiple Device Access

7.1 Simultaneous Devices

You can access your account from multiple devices, but only one active session at a time. Logging in from a new device will automatically log you out from the previous device.

7.2 Account Sharing

Account sharing is strictly prohibited. Each student must have their own individual account. We monitor for:

• Multiple simultaneous logins from different locations
• Suspicious access patterns
• Excessive downloads from single account

Violations may result in account suspension without refund.

8. Live Classes and Webinars

8.1 Scheduled Classes

For courses with live sessions:

• Class schedule will be shared via email and dashboard
• Reminders sent 24 hours and 1 hour before session
• Join links available in dashboard 15 minutes before start
• Live sessions are also recorded for later viewing

8.2 Missed Classes

If you miss a live class, recordings will be available in your dashboard within 24 hours. Recordings remain accessible for the duration of your course access period.

9. Certificate Delivery

9.1 Digital Certificates

Upon course completion:

• Digital certificate available for download from dashboard
• Certificate issued within 48 hours of meeting completion criteria
• PDF format with unique verification code
• No physical certificates are provided

9.2 Completion Criteria

To receive a certificate, you must:

• Complete all required modules and lessons
• Pass all mandatory assessments
• Achieve minimum score requirements (if applicable)
• Complete within validity period

10. Refunds and Cancellations

For information about refunds and cancellations, please refer to our Refund Policy.

Digital products are eligible for refunds within 7 days if you have consumed less than 20% of the content, as per our refund policy terms.

11. Data Security and Privacy

Your payment and personal information is secure:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure authentication using AWS Cognito
• Regular security audits and updates

For more details, see our Privacy Policy.

12. Changes to Delivery Policy

We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our Platform after changes constitutes acceptance of the modified policy.

13. Contact Us

For content access issues, technical support, or delivery-related queries, please contact us:

Our support team typically responds within 24-48 hours during business days (Monday-Saturday, 10 AM - 6 PM IST). For urgent access issues, please mention "URGENT" in the subject line.