Privacy Policy

1. Introduction

Welcome to Tejas Civils ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in courses or programs
• Make a purchase
• Contact us for support
• Subscribe to our newsletter
• Participate in our community forums or discussions

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Billing and payment information
• Educational background
• Profile picture (optional)
• Any other information you choose to provide

2.2 Usage Data

We automatically collect certain information when you use our Platform, including:

• Device information (IP address, browser type, operating system)
• Course progress and quiz performance
• AI tool usage data (EvalX, CoachX, iMCQ interactions)
• Time spent on courses and materials
• Pages visited and features used
• Cookies and similar tracking technologies

2.3 Communication Data

We collect data from your communications with us through email, support tickets, Telegram, and other communication channels.

3. How We Use Your Information

We use your information for the following purposes:

• Provide, operate, and maintain our educational services
• Process your course enrollments and payments
• Deliver personalized AI-powered learning experiences
• Send you course materials, updates, and announcements
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our Platform and services
• Send promotional communications (with your consent)
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our Terms & Conditions

4. AI Tools and Data Processing

Our AI-powered tools (EvalX, CoachX, and iMCQ) process your inputs to provide personalized feedback and learning experiences:

• EvalX: Analyzes your answer writing to provide evaluation and scoring
• CoachX: Provides mentoring based on your learning patterns and performance
• iMCQ: Adapts question difficulty based on your responses and progress

All AI processing is designed to enhance your learning experience. Your inputs and AI interactions are stored securely and used solely for educational purposes.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers (AWS)
• Email service providers
• Analytics services
• Customer support platforms

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication using AWS Cognito
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing through trusted providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@tejascivils.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

• Essential Cookies: Required for Platform functionality
• Analytics Cookies: Help us understand how you use our Platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your information within a reasonable timeframe, unless required by law to retain it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: